Cargo:

Analista de Sistemas

Descrição:

Descrição da oportunidade
Application Production Support Analyst, 1st and 2nd level support, Service Requests (User Queries), batch monitoring, on-line applications monitoring

Identify and resolve software related problems; maintain a sense of urgency and ownership while working to resolve calls in both personal and general queue

Ensure issue is completely resolved to customer’s satisfaction

Clearly document all client interactions and troubleshooting steps on a daily basis, closing tickets in a timely manner.

Competências e habilidades desejadas
equired: Advanced Unix/Linux (user level, not admin), Advanced SQL, Availability for travel (E.g. 6 months abroad), shell script, small experience with software development.

Desirable: Experience leading team (Team Leader/Supervisor), Perl, Control-M, DataStage, ITIL

Experience in Production Support
Qualificações e conhecimentos desejados
Advanced Unix/Linux (user level, not admin), Advanced SQL, Availability for travel (E.g. 6 months abroad), shell script, small experience with software development.

Desirable: Experience leading team (Team Leader/Supervisor), Perl, Control-M, DataStage, ITIL

Experience in Production Support
Idioma desejado/proficiência
Inglês - Leitura, redação e comunicação para participar de atividades em geral.

Salário:

A Combinar

Empresa:

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Cidade:

CURITIBA-PR